Contact us
We are a small team and we read every message. Use the right channel below and we will get back to you promptly.
How to reach us
Different types of enquiry reach different parts of the team. Using the right channel means a faster, more useful response.
Account support
Problems with your account, verification issues, login help, or anything not working as expected. Check the FAQ first — your question is likely answered there.
Use the feedback form →Safety and abuse reports
To report a user, message, or diary entry, use the in-app report button on any profile or message. All reports go to our moderation team. For urgent safety concerns, email us directly.
Read the safety guide →Press enquiries
Interview requests, comment on dating trends, brand asset requests, or any other media enquiry. We aim to respond within one business day.
Visit the press page →General feedback
Suggestions for the product, things that confused you, features you wish existed, or anything else on your mind. We read it all and it genuinely influences what we build.
Leave feedback →Response times
| Type of enquiry | Expected response time |
|---|---|
| Abuse and safety reports (via in-app button) | Within 24 hours |
| Urgent safety concerns (email) | Same business day |
| Account support | Within 2 business days |
| Press enquiries | Within 1 business day |
| General feedback | Read by the team — response varies |
| Speculative job applications | Within 1 week if we see potential fit |
Check the FAQ first
Most account, billing, and feature questions are already answered in our FAQ. It is the fastest way to get an answer — often faster than waiting for a reply from us.