Go to the login page, click "Forgot password", enter your email address, and follow the link we send you. The reset link expires after one hour.
Step-by-step password reset
- 1 Go to the me.you login page.
- 2 Click the "Forgot password?" link below the password field.
- 3 Enter the email address you used to create your account.
- 4 Check your inbox for an email with the subject "Reset your me.you password".
- 5 Click the reset link in the email — it will open a page where you can enter a new password.
- 6 Enter your new password twice to confirm it, then save.
- 7 You will be logged in automatically after the reset completes.
What if I do not receive the reset email?
First, check your spam or junk mail folder. Automated emails from new platforms are sometimes filtered, especially if you use Gmail or Outlook's aggressive spam detection. The email comes from [email protected] and the subject line is "Reset your me.you password".
If it is not in spam, make sure you typed the correct email address. The reset form will not tell you whether an address exists in our system (for privacy reasons), so a typo may mean the email was sent elsewhere. Try again with the correct address.
If you have tried both and still have not received it after five minutes, contact us through the support page with your display name and the email you believe is associated with your account.
How long does the reset link stay valid?
Reset links expire after 60 minutes from the time they are sent. If you click the link after it has expired, you will see an error message and will need to request a new one. This time limit is a security measure — it ensures that old reset emails in your inbox cannot be used to access your account later.
If you request multiple reset emails, only the most recent link will work. Earlier links are automatically invalidated when a new one is generated.
Tips for choosing a secure password
- Use at least 12 characters — longer passwords are significantly harder to crack.
- Mix uppercase and lowercase letters, numbers, and at least one symbol.
- Do not reuse a password you have used on any other website.
- Avoid dictionary words, your name, or easily guessable personal information.
- Consider using a password manager like Bitwarden (free) or 1Password to generate and store strong passwords.
- Never share your password with anyone, including someone claiming to be from me.you support.