Help center

Find answers to common questions, or browse by topic below.

Search help articles — e.g. "how does matching work"

Browse by category

Every help topic organised by area.

Getting started

Cost, setup, what to expect, and how to create your first profile.

Is me.you completely free? Do I need to download an app? How does email verification work?

Account and login

Password resets, email verification, Google sign-in, and account deletion.

How do I reset my password? Can I sign in with Google? How do I delete my account?

Profiles and matching

How likes, matches, and discovery work on the platform.

How do matches work? How do I send messages?

Diary and privacy

Writing diary entries, managing visibility, and controlling what others can see.

How do I write a diary entry? Can I keep my diary private?

Safety and reporting

Reporting users, blocking, and keeping yourself safe on the platform.

How do I report a user? How do I block someone?

Referrals and support

How the referral programme works and how to contact our team.

How does the referral system work? How do I contact support?

Good to know

Free to use

Creating a profile, liking, matching, and messaging are all completely free.

No app download

me.you runs entirely in your browser. Nothing to install, ever.

Mutual matches only

You can only message someone after you both like each other.

Private diary by default

Diary entries are private unless you explicitly change the setting.

Silent passes

When you pass on someone, they are never notified.

Human moderation

All reports are reviewed by a real person, not an algorithm.

Still need help?

We are a small team and we read every message. If you cannot find the answer above, reach out and we will get back to you promptly.

Account support

Within 2 business days

Safety reports

Within 24 hours

Press enquiries

Within 1 business day